Terms & Conditions

Welcome to Grezile.

These Terms of Service ("Terms") govern your access to and use of the Grezile website, products, and services ("Services").

By accessing our website or placing an order, you agree to these Terms, along with our Privacy Policy and Returns, Refunds & Exchanges Policy. If you do not agree with these Terms, please discontinue using our Services.

👤 Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or have permission from a parent or legal guardian.
  • You are legally capable of entering into a binding agreement.
  • The information you provide is accurate and complete.
  • You are authorised to use the payment method provided.

You are responsible for maintaining the confidentiality of your account information where applicable.

🛍️ Products & Services

We strive to ensure all product descriptions, images, pricing, and availability are accurate.

However:

  • Product colours may vary slightly due to screen settings.
  • Minor variations in fabric, stitching, or finishes may occur.
  • Product availability and pricing may change without notice.

We reserve the right to modify, discontinue, or limit the availability of any product or service at any time.

📦 Orders & Order Acceptance

Submitting an order does not guarantee acceptance.

Orders are confirmed only after:

  • Successful payment authorisation.
  • Order confirmation from Grezile.

We reserve the right to refuse or cancel any order due to:

  • Product unavailability.
  • Pricing or listing errors.
  • Suspected fraudulent activity.
  • Delivery limitations.

If payment has already been processed for a cancelled order, any eligible refund will be issued to the original payment method.

Orders that have already been dispatched cannot be cancelled.

💳 Pricing & Payments

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Payments are processed securely through trusted payment providers.

Grezile does not store your complete debit or credit card details.

We reserve the right to update pricing or correct pricing errors at any time.

🚚 Shipping & Delivery

Orders are generally processed within 1–3 business days.

Estimated delivery across Australia is 5–12 business days.

Delivery timeframes are estimates only and may vary due to courier delays, public holidays, weather conditions, or other circumstances beyond our control.

Risk of loss or damage passes to the customer upon successful delivery to the shipping address provided.

🔄 Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Returns, Refunds & Exchanges Policy.

Please review that policy before making a purchase.

💬 User Content & Reviews

If you submit reviews, photographs, testimonials, or other content to Grezile, you grant us a non-exclusive, royalty-free licence to use, reproduce, publish, and display that content for marketing and business purposes.

You confirm that any content you submit:

  • Is accurate.
  • Does not infringe the rights of others.
  • Is not unlawful, offensive, or misleading.

We reserve the right to remove content at our discretion.

© Intellectual Property

All content on the Grezile website, including text, images, logos, graphics, product descriptions, branding, and website design, is the property of Grezile or its licensors.

No content may be copied, reproduced, distributed, or used without prior written permission.

🚫 Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.
  • Provide false or misleading information.
  • Attempt unauthorised access to our systems.
  • Upload malicious software or harmful code.
  • Interfere with the operation or security of our website.
  • Copy or misuse our intellectual property.

We reserve the right to suspend or terminate access where these Terms are breached.

⚖️ Liability

To the maximum extent permitted by law, Grezile is not responsible for indirect, incidental, or consequential loss arising from the use of our website or Services.

Nothing in these Terms excludes or limits any rights you may have under the Australian Consumer Law.

🔒 Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

⚖️ Governing Law

These Terms are governed by the laws of Australia.

Any disputes arising from these Terms will be subject to the jurisdiction of the appropriate Australian courts.

Nothing in these Terms limits your rights under Australian Consumer Law.

🔄 Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, legal obligations, or website functionality.

The latest version will always be available on this page with the updated revision date.

Your continued use of our website constitutes acceptance of any updated Terms.

📞 Contact Us

If you have any questions regarding these Terms, we're here to help.

📧 Email: support@grezile.com

💬 Phone / WhatsApp: +61 466 591 922

✨ Grezile Commitment

Premium Quality.

Honest Service.

Customer Satisfaction.

Fashion You Can Trust.