We process all orders within 1–3 business days after your payment has been successfully confirmed.

Once dispatched, delivery typically takes 3–10 business days across Australia, depending on your location.

You'll receive a tracking number via email so you can follow your order every step of the way.

Yes! We regularly offer Free Shipping on eligible orders and special promotions.

Any applicable free shipping offers or minimum order requirements will be clearly displayed on our website and at checkout.

There are no hidden charges—the price you see at checkout is the price you pay.

Yes! We accept returns and exchanges on eligible orders.

You may request a return or exchange within 5 days of receiving your order.

To be eligible, the item must be:

• Unused, unopened, and in its original condition
  
• Returned in its original packaging
  
• Accompanied by proof of purchase
  
• Supported with clear photos or a short unboxing video for damaged or incorrect items
  

Our team will guide you through the process quickly and professionally.

We're truly sorry if this happens, and we'll make it right.

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery.

Please provide:

• Your order number
  
• Clear photos of the item
  
• A short unboxing video (recommended)
  

Once verified, we'll arrange a replacement or another appropriate solution at no additional cost.

If you receive an incorrect item, please let us know within 24 hours of delivery.

Simply send us:

• Your order number
  
• Photos of the item you received
  
• A short unboxing video (if available)
  

Our support team will promptly arrange a replacement at no extra cost.

Once your order has been shipped, we'll send you a tracking number and tracking link via email.

You can use the tracking link anytime to monitor your order's delivery progress.

If you haven't received your tracking details within 48 hours after dispatch, simply contact our support team and we'll be happy to assist.

Absolutely. Your security and privacy are our highest priorities.

• 🔒 SSL-encrypted website for secure browsing
  
• 💳 Trusted and secure payment gateways
  
• 🔐 We never store your payment information
  
• 🛡️ Your personal information is handled with strict confidentiality
  

You can shop with confidence knowing your information is safe and protected.

We're always here to help with friendly, reliable support.

📧 Email: support@grezile.com

📞 Phone: +61 466 591 922

🕒 Support: We aim to respond to all enquiries within 1–2 business days.

Whether you have questions about your order, returns, shipping, or our products, our team is always happy to assist. 💛