Return & Refund Policy
💛 Our Promise
At Grezile, every order is prepared with care, attention to detail, and a commitment to quality.
Each product is carefully inspected before dispatch to ensure it reaches you in excellent condition. If something isn't right with your order, our team is here to help with prompt and reliable support.
🕐 5-Day Return & Exchange Request Window
You may request a return, exchange, or refund within 5 days of receiving your order if:
- The item is damaged.
- The item is defective.
- You received the wrong product.
Please note: We do not accept returns or exchanges for change of mind.
🧾 Return Eligibility
To process your request, please ensure:
- The item is unused, unworn, and unwashed.
- Original tags and packaging are intact.
- Your Order Number is provided.
- Clear photos of the item and packaging are submitted.
- A short unboxing video is provided for damaged or incorrect item claims, where reasonably available.
- Your request is submitted within the 5-day return period.
Once your claim has been verified, Grezile will arrange a replacement, exchange, or refund where appropriate.
For approved claims, Grezile will cover the return shipping costs.
🚫 Non-Returnable Items
Unless faulty or required under Australian Consumer Law, the following items cannot be returned or exchanged:
- Earrings and selected accessories
- Personal care or hygiene products
- Customised or personalised items
- Clearance or final sale items
- Gift cards
💬 Damaged or Incorrect Orders
Please inspect your parcel immediately upon delivery.
If you notice any damage or receive an incorrect item, please contact us within 24 hours of delivery.
Providing prompt notification, along with the required supporting information, helps us investigate your claim quickly and protects both our customers and our business from fraudulent claims.
📦 Shipping & Delivery
🇦🇺 Australia Delivery: Usually 5–12 business days
🚚 Orders are processed within 1–3 business days.
Delivery timeframes are estimates only and may vary due to courier delays, public holidays, or peak shopping periods.
⚖️ Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL).
If a product has a major fault or fails to meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement, or refund as provided by law.
📞 Need Help?
If you have any questions about your order or this policy, we're here to help.
📧 Email: support@grezile.com
💬 Phone / WhatsApp: +61 466 591 922
We aim to respond to all enquiries within 1–2 business days.
✨ Grezile Assurance
Premium Quality.
Honest Support.
Fashion You Can Trust.