Shipping policy

💛 Our Promise

At Grezile, every order is prepared with care, attention to detail, and a commitment to quality.

Before your order is dispatched, each product undergoes a thorough quality inspection to ensure it reaches you in excellent condition.

We are committed to delivering your order safely, efficiently, and with the highest level of customer care.

📦 Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

During peak periods, promotional events, or public holidays, processing times may be slightly longer. If this occurs, we will keep you informed throughout the process.

🚚 Estimated Delivery

🇦🇺 Australia-Wide Delivery

Orders are typically delivered within 5–12 business days after dispatch.

Delivery estimates may vary depending on:

  • Your location
  • Courier service availability
  • Weather conditions
  • Public holidays
  • Remote or regional delivery areas

While we strive to deliver within the estimated timeframe, occasional delays outside our control may occur.

📍 Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation via email and/or SMS/WhatsApp, including:

  • Your tracking number
  • Shipment details
  • A tracking link to monitor your delivery

If you have not received your tracking information within 48 hours of dispatch, please contact us and we'll be happy to assist.

🚛 Delivery Delays

Although we partner with reliable courier providers, delivery delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Public holidays
  • Courier operational delays
  • Remote delivery locations

If your order experiences an unexpected delay, our team will gladly assist you in tracking your shipment.

🔁 Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please notify us within 24 hours of delivery.

To help us process your request quickly, please provide:

  • Your Order Number
  • Clear photographs of the product and packaging
  • A short unboxing video

Once your claim has been reviewed and approved, Grezile will arrange a replacement, exchange, or refund where applicable in accordance with our Returns, Refunds & Exchanges Policy.

For approved claims, Grezile will cover the return shipping costs.

📞 Need Help?

If you have any questions about your order or shipping, we're here to help.

📧 Email: support@grezile.com

💬 Phone / WhatsApp: +61 466 591 922

We aim to respond to all enquiries within 1–2 business days.

✨ Grezile Promise

Premium Quality.

Reliable Delivery.

Exceptional Customer Care.