Privacy policy
At Grezile, your privacy is important to us. We are committed to protecting your personal information and handling it with transparency, security, and care.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact our Customer Support team.
By using our website, you agree to the practices outlined in this Privacy Policy.
👤 Who We Are
Grezile is an Australian online store powered by Shopify, providing a secure and reliable shopping experience.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
🛒 Information We Collect
We collect information necessary to process your orders and improve your shopping experience, including:
Personal Information
- Full Name
- Email Address
- Phone Number
- Billing and Shipping Address
Order & Payment Information
- Order details and purchase history
- Payment confirmation and transaction information
Please note: We do not store your complete debit or credit card details. Payments are processed securely through trusted payment providers.
Website & Device Information
- IP Address
- Browser and device information
- Website activity and browsing behaviour
- Cookies and analytics data
Customer Support Information
- Emails
- Phone or WhatsApp conversations
- Reviews, enquiries and feedback
🌿 How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and services
- Prevent fraud and protect our business
- Comply with legal and regulatory obligations
- Send promotional communications where you have chosen to receive them
We never sell or rent your personal information to third parties.
🤝 Sharing Your Information
We only share your information with trusted service providers where necessary to operate our business, including:
- Shopify
- Payment providers
- Shipping and courier partners
- Marketing and analytics providers (such as Google and Meta)
These providers are required to protect your information and only use it for the services they provide to Grezile.
🍪 Cookies
Our website uses cookies and similar technologies to:
- Improve your browsing experience
- Remember your preferences
- Analyse website performance
- Provide relevant products, offers and advertising
You can manage or disable cookies through your browser settings at any time.
🔒 Data Security
We take reasonable steps to protect your personal information using secure technologies, encrypted connections, and industry-standard security practices.
While no method of online transmission is completely secure, we continually work to safeguard your information against unauthorised access, loss, misuse, or disclosure.
⏳ Data Retention
We retain your information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal, accounting, and tax obligations
- Resolve disputes and improve our services
When your information is no longer required, it will be securely deleted or anonymised where appropriate.
👤 Your Privacy Rights
Subject to applicable Australian privacy laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information where applicable
- Opt out of marketing communications at any time
To make a privacy request, please contact us using the details below.
🚸 Children's Privacy
Our website is intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.
🔗 Third-Party Websites
Our website may contain links to third-party websites, including courier tracking pages and social media platforms.
We are not responsible for the privacy practices of these external websites and encourage you to review their privacy policies before providing any personal information.
🔄 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations, or services.
Any updates will be published on this page with the revised "Last Updated" date.
📞 Contact Us
If you have any questions about this Privacy Policy or how your information is handled, we're here to help.
📧 Email: support@grezile.com
💬 Phone / WhatsApp: +61 466 591 922
✨ Grezile Promise
Your privacy matters to us.
We protect your personal information with the same care, integrity, and professionalism that we bring to every order.